Privacy policy
Effective October 14, 2026
Who is responsible for your information
Christina Stuller, operating as Tranquil Balance Life Coaching, is the seller of The Relationship Mirror and the data controller responsible for deciding how your personal information is used. For privacy questions or requests, email christinastuller@gmail.com.
Information we collect and why
We collect your first name and email to save your results, identify your purchase, deliver service communications and respond to you. We collect your quiz answers, pattern scores and generated report to provide the free result and the personalized Mirror Report. We record consent, submission dates, purchase status and payment transaction identifiers to administer the service and resolve billing questions. If you contact us, we process your messages to provide support. Hosting and security services may process IP addresses, device and browser information and technical logs to operate the site and detect errors or abuse. Please do not submit medical records or information about other people.
Legal bases for processing
Where data protection law requires a legal basis, we rely on performance of a contract or steps you request before purchase for quiz results, report preparation, delivery and purchase-related support. We rely on legitimate interests for proportionate service security, troubleshooting and fraud prevention, balanced against your rights. Optional marketing emails rely on your consent, which you can withdraw at any time without affecting earlier lawful processing. Accounting records and disclosures required by law are processed to meet legal obligations. Where your answers reveal sensitive information, we process it only as permitted by applicable law; you can contact us to request deletion or avoid providing it.
AI-written reports
To prepare a purchased report, we send your first name, quiz questions and selected answers, scores and leading patterns to our AI service through Lovable. The generated report is stored with your quiz record. The AI service processes this information to produce your report; it is not a therapist and may make mistakes. The report is not used to make legal or similarly significant decisions about you. We do not send your card details to the AI service.
Who receives information
We share information only as needed with service providers for hosting, database storage, AI processing, email delivery when enabled, and support. Lovable Cloud hosts the app and stores quiz records and reports. Stripe processes card payments for us and receives the information needed for payment, fraud prevention and refunds. We receive purchase status and transaction identifiers, not your full card details. See Stripe’s Privacy Policy. Information may also be shared with professional legal or accounting advisers and authorities where required by law. We do not sell your personal information. Owner-approved assistant connections may access lead records and reports solely for the owner's administration of the service.
Retention
Our retention policy is to keep quiz records, contact details and generated reports for up to 24 months after your last interaction so you can retrieve results and receive support. Support messages are retained for up to 12 months after resolution, and technical logs for up to 90 days unless needed to investigate an incident. Consent records and transaction records may be retained longer where needed for legal obligations or the establishment, exercise or defence of legal claims. We review retained information and delete or anonymise it when no longer needed. Deleted information may remain in restricted backups until those backups expire. Contact us if you want your record deleted sooner; legally required records may be retained separately.
Your privacy rights
Depending on applicable law, you may request access, correction, deletion, restriction, a portable copy of your data, or object to processing based on legitimate interests. You may withdraw marketing consent at any time through an unsubscribe option when provided or by emailing christinastuller@gmail.com. We may verify your identity before responding. For UK/EEA requests, we normally respond within one month; where the law permits an extension, we will explain it. You may complain to your local data protection authority, including your UK/EEA supervisory authority. Exercising your rights does not require buying a report.
Security and private links
We use appropriate technical and organisational safeguards, including encrypted connections, restricted owner access and access controls for stored records. No internet service can guarantee complete security. Your report is available through an unguessable private link rather than a customer login. Anyone who receives that link may view the report, so keep it confidential and contact us if you believe it has been shared without permission.
International processing
Our providers may process data in the United States and other countries with different privacy laws. Where UK/EEA transfer rules apply, transfers must use appropriate safeguards such as adequacy decisions or standard contractual clauses and any necessary supplementary measures. Contact us for information about the safeguards applicable to your data.
Cookies and browser storage
Essential browser storage is used for owner sign-in and security. Stripe checkout may use cookies or similar technologies needed for checkout, security and fraud prevention under its own notice. The quiz does not currently use optional analytics or marketing cookies. If these are introduced, we will update this notice and obtain consent where required before enabling them. You can manage cookies and site storage in your browser; blocking essential storage may prevent owner sign-in or checkout.
Children and changes to this notice
The service is intended for adults aged 18 and over. We do not knowingly collect information from children; contact us if a child has submitted information so we can address it. We may update this notice as the service changes and will show the effective date here and provide additional notice for material changes where required.